Cancellation Policy
Cancellation Policy
At Furnlluxura, we strive to offer high-quality products and a seamless customer experience. To ensure transparency and efficiency, please review our cancellation policy outlined below:
At Furnlluxura, we strive to offer high-quality products and a seamless customer experience. To ensure transparency and efficiency, please review our cancellation policy outlined below:
1. Non-Furniture Items (Orders Below ₹3,000)
You may cancel your order before it has been shipped from our warehouse.
A cancellation fee of ₹500 or the applicable payment gateway charges (whichever is higher) will be deducted from your refund.
Once the item has been shipped, cancellations are no longer permitted, unless the product arrives damaged or defective. In such cases, we will arrange a replacement or issue a refund upon inspection.
Refunds will be processed within 15 business days after the product is received at our warehouse.
You may cancel your order before it has been shipped from our warehouse.
A cancellation fee of ₹500 or the applicable payment gateway charges (whichever is higher) will be deducted from your refund.
Once the item has been shipped, cancellations are no longer permitted, unless the product arrives damaged or defective. In such cases, we will arrange a replacement or issue a refund upon inspection.
Refunds will be processed within 15 business days after the product is received at our warehouse.
2. Furniture and Custom Orders (Including Sofas)
Most of our furniture products are custom-made to meet your specifications.
As a result, customized orders cannot be cancelled, modified, returned, or refunded once the production process has commenced.
We do not accept cancellations or returns for change of mind.
Most of our furniture products are custom-made to meet your specifications.
As a result, customized orders cannot be cancelled, modified, returned, or refunded once the production process has commenced.
We do not accept cancellations or returns for change of mind.
3. All Other Products
Once a product has been delivered and our delivery team has left the premises, the order cannot be cancelled or altered.
We strongly encourage customers to inspect the product thoroughly at the time of delivery.
Returns or exchanges will only be accepted for products covered under our 1-year warranty, and only in cases of manufacturing defects or damages.
Once a product has been delivered and our delivery team has left the premises, the order cannot be cancelled or altered.
We strongly encourage customers to inspect the product thoroughly at the time of delivery.
Returns or exchanges will only be accepted for products covered under our 1-year warranty, and only in cases of manufacturing defects or damages.
Exceptions & Special Circumstances
At Furnlluxura, we understand that unforeseen events may arise. While our policies are firm, we may consider exceptions on a case-by-case basis under the following conditions:
Medical emergencies, natural disasters, or errors on our part may qualify for a waiver of cancellation or restocking fees, subject to valid documentation and prompt notification.
In rare instances, cancellations or returns of custom furniture may be accepted if:
The delivered item is significantly different from the one ordered.
The product is incompatible with your space due to a manufacturing error.
In such cases, you will be required to provide clear photographs, measurements, and a detailed explanation. Based on our review, we may offer a partial refund, store credit, or an exchange for an item of equal or lesser value. All exceptions are subject to approval and availability.
For any concerns, please contact our customer support team at or call us at +91-7597717791. We are here to assist you every step of the way.
At Furnlluxura, we understand that unforeseen events may arise. While our policies are firm, we may consider exceptions on a case-by-case basis under the following conditions:
Medical emergencies, natural disasters, or errors on our part may qualify for a waiver of cancellation or restocking fees, subject to valid documentation and prompt notification.
In rare instances, cancellations or returns of custom furniture may be accepted if:
The delivered item is significantly different from the one ordered.
The product is incompatible with your space due to a manufacturing error.
In such cases, you will be required to provide clear photographs, measurements, and a detailed explanation. Based on our review, we may offer a partial refund, store credit, or an exchange for an item of equal or lesser value. All exceptions are subject to approval and availability.
For any concerns, please contact our customer support team at or call us at +91-7597717791. We are here to assist you every step of the way.
