Policies
Shipping & Delivery Policies
Nationwide Delivery
Furnlluxura offers shipping across India. We are committed to delivering your orders promptly and in excellent condition.
Shipping Charges
Free Standard Shipping is available on all orders above ₹50,000.
Orders below ₹50,000 are subject to a flat standard shipping fee of ₹999.
Shipping Timeline
Standard delivery typically takes 5 to 10 business days, depending on your location and product availability. Once your order has been dispatched, you will receive a tracking number to monitor its progress.
Delivery Partners
We partner with trusted carriers such as Blue Dart, FedEx, and Safe Express for reliable and secure delivery services. While we strive for timely delivery, Furnlluxura is not liable for delays, damages, or losses caused by third-party logistics providers or circumstances beyond our control.
Packaging & Damages
All items are thoroughly inspected and securely packaged before dispatch. In the event that you receive a damaged or defective product, please notify us immediately upon delivery. We request that you:
Capture unboxing videos and clear photographs of the issue.
Contact our support team with this documentation for faster resolution.
We will arrange for a replacement or refund based on the assessment.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. While we will do our best to accommodate your request, changes cannot be guaranteed once processing has begun. If the order has already been shipped, you may initiate a return or exchange after delivery.
Returns & Exchanges
We offer a 7-day return or exchange policy from the date of delivery. To be eligible, items must be:
In original condition
In original packaging
Accompanied by all tags and accessories
Please contact us in advance to obtain a Return Authorization Number and return instructions.
Size & Access Considerations
We strongly advise reviewing the product dimensions on the product page and ensuring that the items can be moved through your entryways, staircases, or elevators.
Furnlluxura is not responsible for returns or delivery failures due to size or access limitations.
Any additional delivery charges resulting from repeated attempts or access restrictions will be borne by the customer.
Delivery Scope
Deliveries will be made to the ground floor or the highest floor accessible by vehicle.
We do not provide doorstep delivery to upper floors. Customers are responsible for arranging labour or lifting assistance for transporting bulky items to higher levels.
Contact Availability
Please inform us if you will be unavailable by phone due to travel or other circumstances during the delivery window. Accurate contact details and delivery address must be provided at the time of order placement.
Policy Updates
Furnlluxura reserves the right to amend or update these shipping and delivery policies at any time without prior notice.
Nationwide Delivery
Furnlluxura offers shipping across India. We are committed to delivering your orders promptly and in excellent condition.
Shipping Charges
Free Standard Shipping is available on all orders above ₹50,000.
Orders below ₹50,000 are subject to a flat standard shipping fee of ₹999.
Shipping Timeline
Standard delivery typically takes 5 to 10 business days, depending on your location and product availability. Once your order has been dispatched, you will receive a tracking number to monitor its progress.
Delivery Partners
We partner with trusted carriers such as Blue Dart, FedEx, and Safe Express for reliable and secure delivery services. While we strive for timely delivery, Furnlluxura is not liable for delays, damages, or losses caused by third-party logistics providers or circumstances beyond our control.
Packaging & Damages
All items are thoroughly inspected and securely packaged before dispatch. In the event that you receive a damaged or defective product, please notify us immediately upon delivery. We request that you:
Capture unboxing videos and clear photographs of the issue.
Contact our support team with this documentation for faster resolution.
We will arrange for a replacement or refund based on the assessment.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. While we will do our best to accommodate your request, changes cannot be guaranteed once processing has begun. If the order has already been shipped, you may initiate a return or exchange after delivery.
Returns & Exchanges
We offer a 7-day return or exchange policy from the date of delivery. To be eligible, items must be:
In original condition
In original packaging
Accompanied by all tags and accessories
Please contact us in advance to obtain a Return Authorization Number and return instructions.
Size & Access Considerations
We strongly advise reviewing the product dimensions on the product page and ensuring that the items can be moved through your entryways, staircases, or elevators.
Furnlluxura is not responsible for returns or delivery failures due to size or access limitations.
Any additional delivery charges resulting from repeated attempts or access restrictions will be borne by the customer.
Delivery Scope
Deliveries will be made to the ground floor or the highest floor accessible by vehicle.
We do not provide doorstep delivery to upper floors. Customers are responsible for arranging labour or lifting assistance for transporting bulky items to higher levels.
Contact Availability
Please inform us if you will be unavailable by phone due to travel or other circumstances during the delivery window. Accurate contact details and delivery address must be provided at the time of order placement.
Policy Updates
Furnlluxura reserves the right to amend or update these shipping and delivery policies at any time without prior notice.
Return Policy
At Furnlluxura, we are committed to ensuring your complete satisfaction. If you are not fully pleased with your purchase, you may return the item within 7 days of delivery for a full refund of the product price, excluding shipping and handling charges.
At Furnlluxura, we are committed to ensuring your complete satisfaction. If you are not fully pleased with your purchase, you may return the item within 7 days of delivery for a full refund of the product price, excluding shipping and handling charges.
Eligibility for Returns
To be eligible for a return:
The product must be in its original, unused condition, with no signs of wear, damage, or alteration.
It must be returned in the original packaging, with all accessories and tags intact.
Returns must be authorized in advance; unauthorized returns will not be accepted.
Please note: Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
To be eligible for a return:
The product must be in its original, unused condition, with no signs of wear, damage, or alteration.
It must be returned in the original packaging, with all accessories and tags intact.
Returns must be authorized in advance; unauthorized returns will not be accepted.
Please note: Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
How to Initiate a Return
To begin the return process:
Contact our customer service team at or call us at +91-7878226034.
We will issue a Return Authorization Number (RAN) along with instructions for shipping the item back.
Ensure the RAN is clearly included in your return package. Returns without valid authorization will not be processed.
To begin the return process:
Contact our customer service team at or call us at +91-7878226034.
We will issue a Return Authorization Number (RAN) along with instructions for shipping the item back.
Ensure the RAN is clearly included in your return package. Returns without valid authorization will not be processed.
Refund Process
Once your return is received and inspected:
Refunds will be processed within 10 business days to your original method of payment.
Depending on your payment provider, it may take an additional 3–5 business days for the refund to reflect in your account.
Once your return is received and inspected:
Refunds will be processed within 10 business days to your original method of payment.
Depending on your payment provider, it may take an additional 3–5 business days for the refund to reflect in your account.
Important Notes
Furnlluxura reserves the right to correct any pricing, description, or imagery errors, and to limit or cancel orders placed under such circumstances.
In the case of a replacement, the item will be exchanged for the exact product originally ordered. Changes involving product variations, such as custom upholstery, finishes, or alternative models, will not be accepted under the replacement policy.
We value your trust and thank you for choosing Furnlluxura. If you have any questions or concerns, please don’t hesitate to reach out—our support team is always here to assist you.
Furnlluxura reserves the right to correct any pricing, description, or imagery errors, and to limit or cancel orders placed under such circumstances.
In the case of a replacement, the item will be exchanged for the exact product originally ordered. Changes involving product variations, such as custom upholstery, finishes, or alternative models, will not be accepted under the replacement policy.
We value your trust and thank you for choosing Furnlluxura. If you have any questions or concerns, please don’t hesitate to reach out—our support team is always here to assist you.
Cancellation Policy
At Furnlluxura, we strive to offer high-quality products and a seamless customer experience. To ensure transparency and efficiency, please review our cancellation policy outlined below:
At Furnlluxura, we strive to offer high-quality products and a seamless customer experience. To ensure transparency and efficiency, please review our cancellation policy outlined below:
1. Non-Furniture Items (Orders Below ₹3,000)
You may cancel your order before it has been shipped from our warehouse.
A cancellation fee of ₹500 or the applicable payment gateway charges (whichever is higher) will be deducted from your refund.
Once the item has been shipped, cancellations are no longer permitted, unless the product arrives damaged or defective. In such cases, we will arrange a replacement or issue a refund upon inspection.
Refunds will be processed within 15 business days after the product is received at our warehouse.
You may cancel your order before it has been shipped from our warehouse.
A cancellation fee of ₹500 or the applicable payment gateway charges (whichever is higher) will be deducted from your refund.
Once the item has been shipped, cancellations are no longer permitted, unless the product arrives damaged or defective. In such cases, we will arrange a replacement or issue a refund upon inspection.
Refunds will be processed within 15 business days after the product is received at our warehouse.
2. Furniture and Custom Orders (Including Sofas)
Most of our furniture products are custom-made to meet your specifications.
As a result, customized orders cannot be cancelled, modified, returned, or refunded once the production process has commenced.
We do not accept cancellations or returns for change of mind.
Most of our furniture products are custom-made to meet your specifications.
As a result, customized orders cannot be cancelled, modified, returned, or refunded once the production process has commenced.
We do not accept cancellations or returns for change of mind.
3. All Other Products
Once a product has been delivered and our delivery team has left the premises, the order cannot be cancelled or altered.
We strongly encourage customers to inspect the product thoroughly at the time of delivery.
Returns or exchanges will only be accepted for products covered under our 1-year warranty, and only in cases of manufacturing defects or damages.
Once a product has been delivered and our delivery team has left the premises, the order cannot be cancelled or altered.
We strongly encourage customers to inspect the product thoroughly at the time of delivery.
Returns or exchanges will only be accepted for products covered under our 1-year warranty, and only in cases of manufacturing defects or damages.
Exceptions & Special Circumstances
At Furnlluxura, we understand that unforeseen events may arise. While our policies are firm, we may consider exceptions on a case-by-case basis under the following conditions:
Medical emergencies, natural disasters, or errors on our part may qualify for a waiver of cancellation or restocking fees, subject to valid documentation and prompt notification.
In rare instances, cancellations or returns of custom furniture may be accepted if:
The delivered item is significantly different from the one ordered.
The product is incompatible with your space due to a manufacturing error.
In such cases, you will be required to provide clear photographs, measurements, and a detailed explanation. Based on our review, we may offer a partial refund, store credit, or an exchange for an item of equal or lesser value. All exceptions are subject to approval and availability.
For any concerns, please contact our customer support team at or call us at +91-7878226034. We are here to assist you every step of the way.
At Furnlluxura, we understand that unforeseen events may arise. While our policies are firm, we may consider exceptions on a case-by-case basis under the following conditions:
Medical emergencies, natural disasters, or errors on our part may qualify for a waiver of cancellation or restocking fees, subject to valid documentation and prompt notification.
In rare instances, cancellations or returns of custom furniture may be accepted if:
The delivered item is significantly different from the one ordered.
The product is incompatible with your space due to a manufacturing error.
In such cases, you will be required to provide clear photographs, measurements, and a detailed explanation. Based on our review, we may offer a partial refund, store credit, or an exchange for an item of equal or lesser value. All exceptions are subject to approval and availability.
For any concerns, please contact our customer support team at or call us at +91-7878226034. We are here to assist you every step of the way.
Refund Policy
At Furnlluxura, we take immense pride in the exceptional quality and craftsmanship of our handcrafted furniture. Each item is carefully inspected prior to dispatch to ensure it meets our exacting standards. Upon delivery, we kindly request that you inspect your order and report any concerns immediately.
At Furnlluxura, we take immense pride in the exceptional quality and craftsmanship of our handcrafted furniture. Each item is carefully inspected prior to dispatch to ensure it meets our exacting standards. Upon delivery, we kindly request that you inspect your order and report any concerns immediately.
Refunds for Customized Furniture
Most of our furniture pieces are custom-made to suit your specific requirements.
As a result, customized furniture is not eligible for refunds, cancellations, returns, or exchanges, once production has commenced.
We do not accept returns for reasons related to change of mind or personal preference after the order is placed.
Most of our furniture pieces are custom-made to suit your specific requirements.
As a result, customized furniture is not eligible for refunds, cancellations, returns, or exchanges, once production has commenced.
We do not accept returns for reasons related to change of mind or personal preference after the order is placed.
Fit & Access Issues
It is the customer’s responsibility to ensure that the purchased furniture fits through entryways, staircases, and elevators.
If a delivery is refused due to sizing or access issues, the customer will be liable for:
Return shipping charges
A 15% restocking fee
We strongly recommend verifying product dimensions on our website and measuring your space carefully prior to placing your order.
It is the customer’s responsibility to ensure that the purchased furniture fits through entryways, staircases, and elevators.
If a delivery is refused due to sizing or access issues, the customer will be liable for:
Return shipping charges
A 15% restocking fee
We strongly recommend verifying product dimensions on our website and measuring your space carefully prior to placing your order.
Refunds for Damaged or Defective Items
In the rare event that an item arrives damaged or defective, you must:
Report the issue immediately to the delivery personnel and our customer service team.
Provide photographic evidence of the damage upon delivery.
Upon validation, we will promptly arrange for a replacement or initiate a refund.
Refunds for damaged or defective items will be processed within 15 business days after the item is received and inspected at our warehouse.
In the rare event that an item arrives damaged or defective, you must:
Report the issue immediately to the delivery personnel and our customer service team.
Provide photographic evidence of the damage upon delivery.
Upon validation, we will promptly arrange for a replacement or initiate a refund.
Refunds for damaged or defective items will be processed within 15 business days after the item is received and inspected at our warehouse.
Refund Processing
Refunds are issued to the original method of payment.
For returns arranged through home pickup, refunds will be initiated once the product has reached our warehouse. Please allow up to 30 days, depending on your location.
A 15% restocking fee and return shipping costs will apply to eligible returns, unless the item is deemed defective or damaged upon delivery.
Refunds are issued to the original method of payment.
For returns arranged through home pickup, refunds will be initiated once the product has reached our warehouse. Please allow up to 30 days, depending on your location.
A 15% restocking fee and return shipping costs will apply to eligible returns, unless the item is deemed defective or damaged upon delivery.
Conditions for Refund Rejection
We reserve the right to decline a refund if:
The product has been used, altered, damaged, or tampered with after delivery.
The return request does not comply with the terms outlined above.
For any questions or to initiate a refund request, please contact our customer support team at or call us at +91-7878226034. We are here to help you at every step of your shopping experience.
We reserve the right to decline a refund if:
The product has been used, altered, damaged, or tampered with after delivery.
The return request does not comply with the terms outlined above.
For any questions or to initiate a refund request, please contact our customer support team at or call us at +91-7878226034. We are here to help you at every step of your shopping experience.
Warranty Policy
At Furnlluxura, we are dedicated to delivering furniture that reflects exceptional craftsmanship, durability, and long-lasting value. To support this commitment, we offer a comprehensive warranty for your peace of mind:
10-Year Warranty against termite infestation
1-Year Warranty against manufacturing defects and material failures (excluding normal wear and tear)
At Furnlluxura, we are dedicated to delivering furniture that reflects exceptional craftsmanship, durability, and long-lasting value. To support this commitment, we offer a comprehensive warranty for your peace of mind:
10-Year Warranty against termite infestation
1-Year Warranty against manufacturing defects and material failures (excluding normal wear and tear)
What This Warranty Covers
This warranty includes the repair or replacement of defective parts or products, at Furnlluxura’s sole discretion. All labor and material costs associated with warranty service are fully covered by us. However, customers are responsible for the transportation costs involved in sending the product to and from our service center.
This warranty includes the repair or replacement of defective parts or products, at Furnlluxura’s sole discretion. All labor and material costs associated with warranty service are fully covered by us. However, customers are responsible for the transportation costs involved in sending the product to and from our service center.
How to Claim Warranty Service
To initiate a warranty claim:
Contact our customer support team at or call us at +91-7878226034.
You will be required to present the original proof of purchase.
Submit photos or videos clearly showing the issue.
In some cases, we may request that the defective item be returned for inspection. If so, we will issue a Return Authorization Number and provide shipping instructions.
To initiate a warranty claim:
Contact our customer support team at or call us at +91-7878226034.
You will be required to present the original proof of purchase.
Submit photos or videos clearly showing the issue.
In some cases, we may request that the defective item be returned for inspection. If so, we will issue a Return Authorization Number and provide shipping instructions.
What This Warranty Does Not Cover
This warranty does not cover the following:
Damage resulting from misuse, abuse, neglect, or accidents
Modifications, unauthorized repairs, or alterations
Exposure to extreme environmental conditions (e.g., excessive humidity or sunlight)
Cosmetic concerns, such as:
Scratches or dents
Fabric stains or spills
Natural fading or discoloration due to usage
Additionally, this warranty is non-transferable and applies exclusively to the original purchaser.
We thank you for choosing Furnlluxura and trust that our furniture will become a valued part of your home for years to come. Should you have any questions or concerns, our customer service team is always here to assist you.
This warranty does not cover the following:
Damage resulting from misuse, abuse, neglect, or accidents
Modifications, unauthorized repairs, or alterations
Exposure to extreme environmental conditions (e.g., excessive humidity or sunlight)
Cosmetic concerns, such as:
Scratches or dents
Fabric stains or spills
Natural fading or discoloration due to usage
Additionally, this warranty is non-transferable and applies exclusively to the original purchaser.
We thank you for choosing Furnlluxura and trust that our furniture will become a valued part of your home for years to come. Should you have any questions or concerns, our customer service team is always here to assist you.
Privacy Policy
At Furnlluxura, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or interact with our website, including www.furnlluxura.com. By accessing our website or submitting your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information to offer you a seamless, personalized, and efficient experience on our platform. This may include:
Your name, contact number, email address, and billing/shipping details
Account registration details
Preferences such as date of birth or personal interests (if voluntarily submitted)
Information collected during contests, promotions, or customer surveys
This information helps us:
Simplify your interaction with our website
Respond more effectively to your service requests
Personalize product recommendations and user experience
Inform you about relevant products, offers, and services
2. Registration and Orders
When registering or placing an order on our website, you may be required to provide certain personal information, including your full name, shipping and billing addresses, contact number, and email address. This information is essential for order fulfillment and customer communication.
3. My Profile, Promotions & Contests
We may request additional personal details—such as anniversaries or style preferences—to enhance your Furnlluxura experience. Participation in promotions or contests is voluntary, and any information you provide helps us tailor offerings to better suit your preferences.
4. Email Communication
You may choose to submit your email address to:
Receive promotional emails or newsletters
Register for alerts on specific offers or new product arrivals
Participate in contests or events
We may use your email to share updates, confirm registrations, or communicate order details. You may opt-out of marketing communications at any time by clicking the “Unsubscribe” link included in promotional emails. However, emails related to your order or membership are mandatory and cannot be opted out of.
5. Internal Use of Information
Furnlluxura may use your personal data internally for:
Enhancing website functionality and content
Improving customer service and support
Conducting marketing analysis and research
Customizing offers and promotions
6. Disclosure to Third Parties
We do not sell, rent, or trade your personal information. However, we may share it with:
Trusted third-party service providers (e.g., logistics and payment gateways) who assist us in fulfilling orders and delivering services
Legal authorities if required under law, or in response to legal processes such as subpoenas or court orders
Entities within our corporate group, including parent, subsidiary, or affiliated companies
Business successors, in the case of mergers, acquisitions, or the sale of our assets
Advertising and analytics partners, with whom we may share anonymized, aggregate-level data for marketing analysis
7. Data Security
We maintain industry-standard security measures to protect your personal data. Your information is stored on secure servers, protected by firewalls and encrypted where appropriate. However, no transmission over the Internet is 100% secure. We urge you to take precautions when sharing information and to use strong, unique passwords for your online accounts.
8. Advertising and Third-Party Technologies
We work with third-party partners to serve advertisements across the internet. These partners may collect non-identifiable data through pixel tags and cookies to track browsing behavior and serve relevant ads. No personally identifiable information is collected during this process.
9. Social Sharing and Responsibility
Any content you voluntarily share via our "Share with a Friend" or social media features is at your own risk. Please use discretion in sharing personal information.
10. Policy Updates
Furnlluxura reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page and will become effective upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
📧 care@furnlluxura.com
📞 +91-7878226034
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